Straight Hail Insurance now available within AFSC Connect

As of May, 2020, AFSC clients can create and save estimates, purchase straight hail coverage and report both hail endorsement and straight hail claims online through AFSC Connect. Clients who purchase online will continue to receive a two per cent discount on their premium. 

By adding a simplified and more convenient purchase option, we’re helping you do business, your wayfrom anywhere, at any time.  

If you would like additional information, please log in to AFSC Connect to live chat, call our Client Service Centre at 1.877.899.2372 or contact your branch office. Staff can assist you with any questions related to forms or the use of AFSC Connect for your claims. 

Visit AFSC Connect to login or create your online account

 

A simplified and more convenient option contributes to the support you need during challenging times. AFSC wants to continue to deliver a simplified experience and excellent service by:

  • Providing a one-stop shop so you can determine how to protect your crop investments during the growing season
  • Offering business your way, so you can create and save cost estimates and purchase Straight Hail Insurance any time of the day or night
  • Providing the opportunity to report a hail claim online 24/7 for both hail endorsement and straight hail subscriptions

New for 2020

Access to Auto – Elected Straight Hail subscriptions in AFSC Connect

This year, if you chose to Auto Elect Straight Hail with your Crop Insurance or purchase Straight Hail throughout the year, you can view your statement of coverage in AFSC Connect.  

Email Notification for 2020

In the coming weeks, AFSC will alert hail clients via email of storm activity that may have occurred in the vicinity of their insured fields. Storm email notifications will appear in your inbox from AFSC Connect No Reply <do-not-reply@afsc.ca> with the subject line: Time to Check your Field for Recent Storm Activity. 

These emails are legitimate and should not be marked as a spam. The intent is to notify you of potential damage to your insured fields, to encourage you to check your fields, and to offer prompt post-storm actions you can take to assess potential damages. If you have any questions, please contact AFSC. 

AFSC staff can answer questions or help with forms related to your claim or working with AFSC Connect.  Log in to AFSC Connect and chat, call our Client Service Centre at 1.877.899.2372 or your local AFSC branch office. 

Report a Hail Claim Online for Hail Endorsement, Straight Hail or both

If you have any type of AFSC hail insurance – Hail Endorsement, Straight Hail or both – you can file hail claims online via AFSC Connect. This will reduce wait times, as you will no longer need to call your branch office.  

Online claim reporting provides you with an email confirmation and eliminates the need for you to phone in your hail claim.  It gives you the ability to do your business your way, at any time of the day or night. 

AFSC staff can answer questions or help with forms related to your claim or working with AFSC Connect.  Log in to AFSC Connect and chat, call our Client Service Centre at 1.877.899.2372 or your local AFSC branch office  

Authorized Reps for Hail in 2020

You can appoint an authorized representative who can act on your behalf in your absence. This person has the same authority as you, and your authorized representative can report damage in your absence, accept percent of loss and authorize claim documents as per safety protocols.  The authorized representative also has access to your AFSC subscriptions in AFSC Connect.  

To appoint an authorized representative, you must complete a Third Party Authorized Representative Form located on AFSC.ca 

What is required of me during the inspection season

Assess your fields following a storm

A minimum of 10 per cent damage is required to initiate a claim, and there must be at least 10 per cent hail damage on each spot-loss area for those areas to quality for payment.   

AFSC has created a series of videos to support you in assessing damage to file your hail claim report. 

If there is more than 10 per cent damage, use AFSC Connect to initiate a Hail Claim report.  Assistance in completing the Hail Claim Report  is available in the AFSC Connect Help Resources

The Hail Claim Report must be completed within 14 days to be accepted for inspection by AFSC. 

 If you plan to put your crop to an alternate use rather than waiting to harvest season (includes silaging, baling, pasturing or plowing down) we recommend giving five days’ notice prior to putting the crop to another use .  This detail can be entered within the online Hail Claim report or call your AFSC branch office. 

 On inspection day 

  • Plan to accompany the adjuster when they arrive as per safety protocol guidelines or know exactly where to direct them. 
  • Meet the adjuster in the field where the damage is and explain how to access the fields.  

While the pandemic has temporarily changed how we work with our clients—shifting face-to-face interactions to more online and phone conversations—it hasn’t impacted our commitment to delivering quality hail claim adjusting services. 

What is required of AFSC during the inspection

AFSC’s Adjusters perform inspections in accordance with the AFSC Adjusting Procedure Manual, the Contract of Insurance, AFSC’s Code of Conduct, Freedom of Information and Protection of Privacy (FOIP) and directives issued by Inspection Services thus ensuring provincial consistency.  

AFSC Adjusters will follow safety protocol guidelines to ensure clients, adjusters and their families are safeguarded during the Alberta Relaunch strategy. 

Our Claims Adjusters are committed to providing a fair assessment that compensates our clients for the insurable losses suffered, while maintaining the integrity of the program through: 

  • Professionalism: as described in AFSC Code of Conduct
  • Transparency: clients are invited to accompany Adjusters during the inspection and hear the results and explanation of the assessment
  • Openness: Adjusters will answer any questions about the process used to determine crop damage
  • Fairness: Adjusters will select locations in the field that accurately represent the field
  • Integrity: Adjusters will assess any loss using established methods based on scientific research as described in AFSC’s Adjusting Manual

I am ready to begin harvest but mcrop has yet to be inspected 

If your crop has not been inspected and you are ready to begin harvest, please contact your AFSC office to obtain approval to leave representative inspection strips. Adjusters will use these strips to assess your crop’s damage, while still allowing you to begin or continue to harvest or swath. These strips are your responsibility to maintain, and they must meet the following criteria: 

  • Leave a strip in from the field’s edge at a distance of one-third the width of that field. 
  • Each strip should be a minimum of 10 feet wide and span the full length of the field. 
  • Fields less than 100 acres require 2 strips. 
  • Fields over 100 acres require an additional strip, for a total of 3 strips. 
  • Fields that span multiple quarter sections require each quarter section to be treated as separate fields. 

Additional information is available on the Inspection Strips Resource page 

After the inspection is completed 

Once the adjuster has completed the inspection it is forwarded for processing and when finalized an indemnity will be issued. 

Deferrals of your Claim

Prior to a cheque being issued, AFSC allows the deferral of indemnities. The request can be made during the inspection. Once a cheque has been issued there is no recourse to defer it.  

A deferred indemnity can be  reversed at any time before the deferral date, and before the cheque is issued. 

When to expect a deferred indemnity

Deferred indemnities are printed on the deferral date and will not be issued before. Outstanding amounts will be deducted from my indemnity.