Following these few steps can help keep your AFSC Connect account, and your information, safe.

1. Keep your access credentials safe

Remember to keep your access credentials safe. Your username and password are essential and should be kept confidential for your AFSC account. Please keep them safe and do not share them with anyone. Protecting your access credentials helps prevent unauthorized access and keeps your information secure.

2. Be aware of risks

When making changes to your banking information, payment options, or profile preferences, risks are involved.

It’s important to stay cautious and mindful of potential risks to avoid fraudulent activity. Here are some specific risks to be aware of:

• Phishing scams: Be cautious of phishing emails or messages that may appear from AFSC but attempt to steal your personal information. These fraudulent communications often mimic legitimate messages and may prompt you to provide sensitive information or click on malicious links. Always verify the authenticity of any communication before responding or clicking on links

• Unauthorized access: Changing your account details, such as banking information or payment options, may expose you to the risk of unauthorized access. Ensure you are accessing your account through secure channels and have strong passwords to prevent unauthorized individuals from gaining access.

• Data breaches: Data breaches are unfortunately all too common in today’s digital age. While we take extensive measures to protect your information; Monitor your account activity regularly and report any suspicious or unauthorized transactions immediately.

• Identity theft: Changing your profile preferences may expose you to identity theft risk. Fraudsters may use your information to impersonate you or gain access to additional sensitive information. Only provide personal information when necessary and ensure you interact with legitimate sources.

3. Follow the Electronic Access Agreement (EAA)

Our electronic access agreement outlines the access engagement for electronic use. Always refer to the EAA to understand our security protocols.

By staying informed and exercising caution, you can help mitigate these risks and protect yourself from potential harm.

If you have concerns about your account’s security, contact the Client Care Centre at 1.877.899.2372 for help. We’re here to help ensure your AFSC experience is safe and secure.