Jul. 29/26 News Print Page

July has been an active weather month in Alberta with hail, heavy rain and strong winds causing crop damage across the province. As a result, hail claim volumes have increased significantly with AFSC working on 2,656 outstanding hail claims as of July 28.

Agriculture Financial Services (AFSC) recognizes the uncertainty that can come with waiting for an inspection and wants to assure clients that adjusters are working as quickly and efficiently as possible to assess reported damage. AFSC’s adjusters are located throughout Alberta and are reassigned as needed to respond to changing claim volumes across the province.

Ensuring an efficient claims process

At AFSC, we take pride in our claims handling procedures and are committed to ensuring every claim is managed professionally, fairly and efficiently.

Clients can assist in speeding up the inspection process by assessing their fields for damage following a storm. Please note that when non-damaged fields are included in claims, it increases the overall workload and can impact wait times.

To help clients identify potential damage, AFSC sends email notifications when storm activity may have occurred near insured fields. Clients must be signed up for AFSC client notifications to receive these alerts.

Here’s how the claims process works:

  • Clients have 14 days to report hail damage.
    Clients can file hail claims online via AFSC Connect. Online claim reporting provides an email confirmation and eliminates the need to phone in a hail claim.
  • Claims are assigned to an adjuster within 14 days of filing
  • Clients receive confirmation once their claim has been assigned to an adjuster.

Claims are prioritized and processed based on several factors, including the number of claims in an area, field conditions, crop stage, the type and severity of damage, and whether an inspection must be completed before harvest or other field operations can continue.

On inspection day, clients should plan to accompany the adjuster when they arrive or know exactly where to direct them. They should also be able to show the adjuster where the damage is, and how to access the fields.

Clients who have crop that has not been inspected and who are ready to begin harvest should contact their preferred AFSC branch office for approval to leave representative inspection strips. Adjusters will use these strips to assess the crop’s damage, while allowing clients to begin or continue to harvest or swath.

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