As Alberta takes the first steps to reopen the province, at Agriculture Financial Services Corporation (AFSC) we continue to assess both the COVID-19 situation and our plan to return to more standard operations. The health and safety of our clients and staff, their families and the communities we serve continues to be our top priority.
As some Alberta businesses begin to reopen on May 14, AFSC branch offices will continue to have controlled public access, and our staff remain available to clients by phone or email. Clients can also log into AFSC Connect for access to their lending, insurance and AgriStability accounts or to create and save Straight Hail estimate or purchase Straight Hail coverage.
In response to COVID-19, we have instituted several new policies, including enhanced workplace sanitation practices, increased physical distancing and controlled access to our branch offices. We have also changed on-farm inspection protocols to ensure clients, adjusters and their families are safeguarded.
“We are keeping a close eye on the situation and preparing for when we can fully reopen our branches to clients. AFSC staff misses the in-person interaction with our clients, but they continue to maintain a high level of customer service.”
– Jerry Bouma, AFSC interim CEO.
“The health and safety of our clients and staff remains important to us as Alberta gradually reopens businesses and resumes a more usual pace,” said Jerry Bouma, AFSC interim CEO. “We are keeping a close eye on the situation and preparing for when we can fully reopen our branches to clients.
“AFSC staff misses the in-person interaction with our clients, but they continue to maintain a high level of customer service.”
We are committed to Alberta’s agriculture industry and providing the best possible client experience. While the pandemic has temporarily changed how we work with our clients—shifting face-to-face interactions to more online and phone conversations—it hasn’t impacted our commitment to them. The recent annual crop insurance election season went smoothly, even if it looked and felt a little different.
“Thanks to our existing online capabilities, including AFSC Connect, we were able to pivot quickly to a contact-free interaction with our clients,” said Bouma.
AFSC staff is available by phone or email to help producers with any questions or to arrange inspections, purchase insurance, request a loan or enrol in AgriStability. Producers are encourage to log into AFSC Connect, call the Client Service Centre at 1.877.899.2372, email firstname.lastname@example.org or contact their branch office for assistance.