Aug. 21/25 Articles Print Page

As the first point of contact when a crop fails to thrive, AFSC’s claim adjusters play a key role in Alberta’s agriculture industry.

With a deep understanding of agriculture practices, trends and the daily challenges producers face, Agriculture Financial Services (AFSC) adjusters deliver professional and supportive experiences, even in uncertain times.

“We have established strong relationships with the majority of our clients in the field,” said George Kueber, manager AFSC’s Claims Adjusting Services. “Trust and reliability are crucial in the agricultural sector, where our clients often rely on long-term partnerships over generations.

“AFSC and its adjusting team have been dependable, fair and reliable along the way.”

Building trust

AFSC’s specialized training ensures every adjuster is equipped to assess all stages of the crop year. Through a blend of mentorship, classroom learning, and hands-on experience, adjusters continually develop their agronomic and communication skills.

To maintain consistency across the province, all AFSC adjusters follow the same procedures, codes, and policies. They are committed to providing fair assessments that cover insurable losses while upholding program integrity.

As a ground-level example of AFSC’s commitment to grow and sustain the agriculture industry, AFSC adjusters are:

  • Professional: Hardworking, knowledgeable, dependable, ethical and respectful
  • Transparent: Invite clients to join inspections and explain the assessment
  • Open: Answer questions about how crop damage is determined
  • Fair: Select field locations that accurately represent the entire crop
  • Principled: Use established, science-based methods to assess losses

“The most rewarding part of this job,” explained Kueber, “is having that interaction with the client – understanding that the situation can be difficult – and then walking out of that yard with a handshake and mutual respect, for me that goes a long way. That means doing the job correctly.

“Maybe there’s some items that you may have even disagreed on, but you can walk out of that yard with a handshake and that means a lot.”

Learn how AFSC trains its claims adjusters and the work they do: AFSC Claims Adjusters: Supporting Alberta agriculture