Oct. 13/23 News Print Page

You take your business seriously. So do we.

That’s why we are focused on improving our digital offerings so you can do your business anywhere, anytime, in any weather.

Last year, we gave our clients the option to set their mailing preferences for statements and notices. At the same time, we also moved certain lending statements, notices and information online to make it easier for clients to access their information when they need it.

This year, we’re taking it a step further and asking clients with loans who have an AFSC Connect account to access their lending information online. In early January, to help make the switch easier for our clients, we will be transitioning all clients with loans who currently have an AFSC Connect account to digital. Clients who have already selected a preference will continue to receive their information via the method they selected.

The clients who are transitioned to digital will no longer receive their year-to-date statement, annual statement of loan or notice of payment due in the mail but will be able to access them online when it’s convenient for them. They will also be able to print and save their statements as needed. Additionally, as AFSC moves other statements and notices online, these clients will automatically receive the digital version. This applies across all AFSC products, including insurance and AgriStability.

Why online?

Online statements increase the security of your personal information as the risk of a statement being lost or misdirected in the mail is eliminated. Additionally, online statements are available at any time, any day of the week. Online access means you can access your statements faster, with no more waiting for the mail to arrive. If you already have an AFSC Connect account, follow these few simple steps in our Accessing your lending information online step-by-step guide.

We recognize that this is a significant change and that some of our clients are hesitant to access their lending information online. Accessing your information through AFSC Connect is simple and secure and we encourage you to contact your lending relationship manager to discuss using AFSC Connect to access your statements. The ease of accessing your information through AFSC Connect may surprise you.

If you haven’t signed up for AFSC Connect before, signing up is simple and easy. After a few steps, you will be able to access your information at your convenience. Create your AFSC Connect account today with our step-by-step guide Creating an AFSC Connect account.

If you have additional questions or concerns, please reach out through Live Chat on our website or AFSC Connect, call the Client Care Centre at 1.877.899.2372 or contact your preferred branch office.

Q&As

Q: I’ve heard AFSC is making a change to how clients receive lending notices and statements. What’s happening?

Early in January 2024, AFSC will be transitioning clients with one or more lending products, who have an AFSC Connect account but have not yet selected a mailing preference to digital. This means that these clients will access their annual and year-to-date statements of loan online.

Clients with AFSC Connect accounts who have already selected paper mail as their preference will continue to receive their statements and notices in the mail.

Q: Why is AFSC transitioning clients with AFSC Connect accounts to digital mail?

We’re taking this step for a number of reasons including increasing security and convenience for our clients. Online statements increase the security of your personal information as the risk of a statement being lost or misdirected in the mail is eliminated. Online access means you can access your statements faster, with no more waiting for the mail to arrive. Additionally, online statements are available at any time, any day of the week.

Again, clients with AFSC Connect accounts who have already selected paper mail as their preference will continue to receive their statements and notices in the mail.

Q: Will I still receive some statements and notices by mail? Which ones?

AFSC is taking a phased approach to introducing digital statements and notices. At this time, clients who have loans with AFSC will only be able to access their notice of payment due and annual and year-to-date statements online. All other statements and notices will still be delivered by mail for now.

Q; What about my other AFSC statements and notices?

This is the first step in a phased approach to online notices. As we introduce new statements and notices, you will be notified by email of the change.

Q: When is the change taking place?

We’ll be making the change early in January 2024.

Q: Do I need to do anything?

If you already have an AFSC Connect account, you’re all set to access your lending statements online. We’ll simply switch your preferences to digital and you’ll be set to access your lending information online.  If you haven’t accessed your statements on lending information online previously, you may want to check out our Accessing your lending information online step-by-step guide.

If you don’t already have an AFSC Connect account and you want to access your lending information online, you will need to create an account. Creating an account is simple. After a few steps, you will be able to access your information at your convenience. Create your AFSC Connect account today with our step-by-step guide Creating an AFSC Connect account.

Q: I don’t have an email account. Can I still set up an AFSC Connect account?

You will need an email to set up your AFSC Connect account. There are many reliable free email providers, including Gmail, Outlook, Yahoo and Proton Mail. Once you have an email account, you can set up your AFSC Connect account and consent to receive so you don’t miss any important notices.

All business owners should consider having their own email account and AFSC Connect account.

You may also want to consider signing up for AFSC Communications so you receive general deadline reminders, product updates, information about upcoming events and more.

Q: I can’t access my lending information online as I do not have either reliable internet access or a computer. Does this change apply to me?

We are only transitioning clients who are digital-ready (computer or mobile device, internet access and AFSC Connect account) to digital mailing. Additionally, clients who have an AFSC Connect account who have already selected paper mail as their mailing preference will continue to receive their statements and notices in the mail.

Q: How will I know when my year-end statement is available?

You will need to be aware of your yearend date as AFSC does not send email reminders for year-end statements. Your statement will be available approximately two business days after your year-end date.

Q: Can I print copies for my records?

Yes, clients can log in and print the year end statements for the last three years. Clients who pay by cheque can also print their remittance payment slip to include with their payment.

Clients who are on pre-authorized payments do not have the option to print but can view the details on screen.

Q: Can I access my year-to-date statement at any time?

Yes, you can run and print this statement at any time throughout the year.

Q: Will I still receive notices about upcoming payments?

Yes, if you currently receive payment notices, you continue to receive them, but now they will arrive via email.

Clients with monthly payments terms do not receive either mail or email payment notices.

Q: What about my other AFSC statements and notices. Will I now receive them digitally as well?

If you have insurance coverage or are enrolled in AgriStability and have signed up for direct deposit, you are already receiving your statements and notices digitally. If you have not signed up for direct deposit, these statements and notices will continue to arrive in the mail.

Q: Can my partner or authorized representative see my lending information?

At this time, only the loan contract holders can view this information.

Q: I have additional questions, who can I call?

If you have additional questions or concerns, please reach out through Live Chat on our website or AFSC Connect, call the Client Care Centre at 1.877.899.2372 or contact your preferred branch office.